Shipping Policy

Effective Date: January 17, 2025

At PearlPrestigee, we are dedicated to ensuring your exquisite jewelry arrives safely and promptly. This Shipping Policy outlines our shipping methods, processing times, delivery estimates, shipping costs, and other important information related to shipping purchases made through our website, pearlprestigee.com (the “Website”). By placing an order on our Website, you agree to the terms of this Shipping Policy.

1. Order Processing Time

  • Processing Timeframe: We typically process orders within 1-3 business days after the order is placed and payment has been successfully authorized. Please note that processing times may vary during peak seasons, holidays, or promotional periods.

  • Order Preparation: Processing includes verifying order details, preparing items for shipment, and packaging them securely.

  • Order Confirmation: You will receive an order confirmation email once your order has been successfully placed.

  • Shipping Notification: You will receive a shipping notification email with tracking information once your order has been shipped.

2. Shipping Methods and Carriers

We offer various shipping methods to meet our customers’ needs, which may include:

  • Standard Shipping: This option provides reliable and cost-effective delivery within a specific timeframe depending on your location. Delivery times may vary between 3 to 7 business days.

  • Expedited Shipping: This option offers faster delivery times, usually between 1 to 3 business days, for customers who require their orders sooner.

  • International Shipping: We offer international shipping to many countries worldwide. Delivery times for international shipments may vary based on your location. We utilize reliable international shipping carriers such as DHL or UPS. (Specific international shipping options and services might vary depending on the country).

  • Specific Carriers: We partner with reputable shipping carriers such as USPS, FedEx, UPS, and DHL to ensure your orders are delivered reliably and efficiently. The specific shipping carrier will depend on the selected shipping method and the destination.

Shipping options available will be displayed during the checkout process.

3. Shipping Costs

  • Calculation: Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the package, and the destination address.

  • Transparency: Shipping costs will be clearly displayed during the checkout process before you finalize your order.

  • Free Shipping: We may offer free shipping promotions from time to time, which will be clearly communicated. Minimum purchase values or other conditions may apply.

  • International Shipping: For international orders, the customer will be responsible for all shipping charges and any additional taxes, customs duties, or import fees charged by their country.

4. Delivery Timeframes

  • Estimated Delivery: The estimated delivery times are provided as guidelines, and actual delivery dates may vary based on factors such as weather conditions, carrier delays, or customs processing (for international shipments). We do not guarantee specific delivery dates.

  • Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment with the respective carrier.

  • Delivery Issues: In the event of unforeseen delays, please contact our customer support team at info@pearlprestigee.com, and we will do our best to assist you in resolving any delivery issues.

  • International Shipping: Please note that international delivery times can be significantly longer than domestic delivery times due to customs processing and international shipping logistics.

5. Shipping Addresses

  • Accurate Addresses: It is the customer’s responsibility to provide a complete and accurate shipping address at the time of purchase.

  • Address Changes: If you need to make a change to your shipping address after placing your order, please contact our customer service team immediately. We will do our best to accommodate your request. However, once an order has been shipped, we will not be able to change the shipping address.

  • Incorrect Addresses: We are not responsible for orders that are shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, you will be responsible for the additional shipping costs required to reship the package to the correct address.

6. Shipping Insurance

  • Optional Insurance: Shipping insurance is optional and can be purchased during the checkout process. If you choose to purchase shipping insurance, your order will be covered against loss or damage during transit.

  • Coverage Details: The coverage details will depend on the selected insurance provider. We will provide insurance information at checkout.

  • Claims: In the event of a loss or damage during shipping, you must file a claim with the relevant insurance provider, or notify our customer service team, and we will assist you with filing your claim. We will follow guidelines and rules established by the insurance provider.

7. Customs, Duties, and Import Taxes

  • International Customers: For international orders, you are responsible for all customs duties, import taxes, or other fees that may be imposed by your country.

  • Responsibility: PearlPrestigee is not responsible for covering any such duties, taxes, or fees.

  • Customs Forms: We will accurately complete all customs forms to ensure smooth transit of international orders.

  • Delivery Delays: Please note that customs processing can sometimes cause delays in delivery times for international orders, which is out of our control.

8. Lost or Damaged Shipments

  • Reporting Issues: If your package does not arrive within the estimated delivery timeframe, or if it is damaged upon arrival, please contact our customer service team immediately. We will initiate an investigation with the carrier and work with you to resolve the issue promptly.

  • Insurance Claims: If your order was insured, you must also notify our customer service team as soon as damage is noted, and we will assist you in filing your claim with the insurance provider.

9. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at:

PearlPrestigee
130 Timber Heights Dr
Port Ludlow, Washington, United States
Phone: (360) 437-0774
Email: info@pearlprestigee.com
Website: pearlprestigee.com