Sales Policy

Effective Date: January 17, 2025

This Sales Policy outlines the terms and conditions related to purchasing products from PearlPrestigee through our website at pearlprestigee.com (the “Website”). By placing an order, you agree to be bound by this Sales Policy.

1. Ordering Process

  • Product Selection: Browse our online catalog and select the items you wish to purchase. Click the “Add to Cart” button to add items to your shopping cart.

  • Shopping Cart: Review the contents of your shopping cart carefully. You can update quantities or remove items as needed.

  • Checkout: Proceed to the checkout page where you will need to provide your shipping address, billing address, and payment information. You will also have an opportunity to review your order total, including shipping and applicable taxes.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will include an order number, details of your purchase, and a summary of your shipping and billing information. Please retain this email for your records. Note that this order confirmation does not guarantee acceptance of the order.

2. Order Acceptance

  • Acceptance by PearlPrestigee: All orders are subject to acceptance by PearlPrestigee. We reserve the right to refuse or cancel any order at our discretion, including orders that violate our terms, appear fraudulent, or are otherwise deemed unacceptable by us. If we cancel your order, you will receive a full refund of any payments already processed.

  • Inventory: Acceptance of an order is subject to product availability. In the event that an item is out of stock after you have placed your order, we will notify you and give you the option to cancel your order and receive a full refund.

  • Fraud Protection: PearlPrestigee uses various measures to verify the legitimacy of each transaction. We reserve the right to delay processing of an order if we suspect fraudulent activity, and will contact you if we require additional verification.

3. Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Other payment method may be added in the future, and will be clearly stated during the checkout process.

  • All payments must be made in United States Dollars (USD).

  • You authorize PearlPrestigee to charge the full order amount including applicable taxes, and shipping fees to the payment method you provide.

  • You represent and warrant that you are authorized to use the payment method provided.

4. Pricing and Taxes

  • All product prices are listed in USD and are subject to change without prior notice.

  • The price at the time of your order will be the price you pay.

  • Prices do not include shipping fees, taxes, or duties, which will be calculated and added to your order at the checkout page.

  • You are responsible for paying all taxes and duties imposed by your jurisdiction.

  • In the event of a pricing error, PearlPrestigee reserves the right to cancel the order and issue a full refund or provide the option to reconfirm the order at the correct price.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping methods. Shipping options and costs are displayed at checkout.

  • Shipping Address: We require a complete and accurate shipping address. PearlPrestigee is not responsible for orders delivered to incorrectly provided addresses. You will be responsible for shipping fees to redirect the order.

  • Shipping Time: The shipping times quoted are estimated and not guaranteed. We will do our best to ship your order within the stated time frame. However, please note that shipping time can vary based on your location and circumstances beyond our control.

  • Loss or Damage: PearlPrestigee is responsible for items until they are delivered to the designated shipping provider. After that point, PearlPrestigee will not be liable for loss or damage. We highly recommend purchasing shipping insurance to provide full coverage of your purchased goods.

  • Tracking: Tracking information will be provided to you after your order ships so that you may monitor its progress.

6. Returns and Exchanges

  • Return Policy: We offer a limited returns policy. Most items can be returned for a refund within 14 days of receipt, subject to certain conditions. All returns must be in their original packaging and accompanied by the original order receipt.

  • Non-Returnable Items: Certain items, such as personalized or custom-made items, cannot be returned or exchanged unless there is a defect or error.

  • Return Procedure: If you wish to return an item, you must contact our customer service team at info@pearlprestigee.com to obtain a Return Authorization number. Return shipping will be the responsibility of the customer unless the return is due to a manufacturing defect or shipping error by PearlPrestigee.

  • Refund Process: Refunds will be processed to the original method of payment within 7 to 10 business days after we have received and inspected the returned merchandise.

  • Exchanges: If you wish to exchange an item, please contact our customer service team. Exchanges are subject to availability and may be processed as a return and a new order.

7. Warranty

  • We warrant that our products are free from manufacturing defects for a period of 30 days from the date of purchase.

  • The warranty does not cover damages caused by misuse, accidents, neglect, wear and tear, or any alterations made by a third party.

8. Customer Support

If you have any questions or concerns about our products or policies, please contact us at:

PearlPrestigee
130 Timber Heights Dr
Port Ludlow, Washington, United States
Phone: (360) 437-0774
Email: info@pearlprestigee.com
Website: pearlprestigee.com

9. Policy Changes

PearlPrestigee reserves the right to modify this Sales Policy at any time. Any changes will be posted on our Website, and your continued use of the Website and purchase of products from us will constitute your acceptance of the revised Sales Policy.

10. Governing Law
This Sales Policy shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law principles.

11. Entire Agreement
This Sales Policy and any applicable terms of purchase constitute the entire agreement between you and PearlPrestigee regarding the sale of products on the Website.