Refund and Returns Policy

Effective Date: January 17, 2025

At PearlPrestigee, we are committed to providing our customers with high-quality jewelry and an exceptional shopping experience. We understand that sometimes returns or refunds may be necessary, and we aim to make this process as straightforward and hassle-free as possible. This Refund and Returns Policy outlines the conditions under which we accept returns and issue refunds or exchanges. This policy applies to all purchases made through our website, pearlprestigee.com.

1. General Return Conditions

  • Timeframe: You may return eligible items within 14 days of the original delivery date for a refund or exchange, subject to the conditions outlined below. After this 14-day period, we cannot accept returns except in situations where a warranty claim is valid.

  • Condition of Items: All returned items must be in their original, unworn, and undamaged condition, with all original tags, labels, and packaging intact. We reserve the right to reject returns that do not meet these conditions.

  • Original Packaging: Items must be returned in their original packaging, including any protective cases, pouches, or boxes. Missing or damaged packaging may result in a partial refund or the return being refused.

  • Proof of Purchase: All returns must be accompanied by the original sales receipt or order confirmation as proof of purchase. We cannot process returns without valid proof of purchase.

  • Return Authorization: You must obtain a Return Authorization (RA) number from our customer service team before returning any items. Returns received without an RA number may be refused.

  • Shipping Costs: Unless the return is due to a manufacturing defect or an error on our part, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.

2. Items Not Eligible for Return

The following items are not eligible for return or exchange, unless the item has a manufacturing defect or there is an error on our part.

  • Personalized or Custom-Made Items: Jewelry that has been personalized, engraved, or custom-designed specifically for you is non-returnable.

  • Earrings: Due to hygiene reasons, earrings are not eligible for return unless they have a manufacturing defect.

  • Items Marked as “Final Sale”: Items clearly marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return.

  • Gift Cards: Gift cards are non-refundable.

  • Items not Purchased at pearlprestigee.com: Items purchased at any other retailer other than our direct website are not eligible for a refund or exchange with us.

3. How to Initiate a Return

  1. Contact Customer Support: Email our customer service team at info@pearlprestigee.com within 14 days of the delivery date to request a Return Authorization (RA) number. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive RA Number and Instructions: Once your return request is approved, you will receive an RA number and detailed return instructions, including the return shipping address.

  3. Package Your Return: Carefully package the item(s) in their original packaging and include all original tags, labels, and accessories. Securely pack the return to prevent damage during transit. Clearly write the RA number on the outside of the package.

  4. Ship Your Return: Ship the return package to the address provided in our return instructions using a reputable shipping carrier that offers tracking and insurance for the package to ensure it arrives safely. You are responsible for return shipping costs, unless the return is due to our error or a manufacturing defect.

4. Refund Process

  • Inspection: Upon receipt of your return, our team will inspect the items to ensure they meet the conditions outlined in this policy.

  • Processing: If your return is approved, we will process your refund to your original method of payment within 7 to 10 business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.

  • Refund Amount: The refund will be for the purchase price of the returned item(s) excluding any original shipping fees or any additional applicable charges.

  • Partial Refunds: If your return does not meet our full return conditions, we reserve the right to issue a partial refund or refuse the return entirely.

  • Notification: You will receive an email notification once your refund has been processed.

5. Exchanges

  • Availability: Exchanges are subject to product availability. If the desired exchange item is not in stock, we may offer an alternative item or issue a refund for the returned item.

  • Process: To initiate an exchange, follow the same return procedure as described above. Indicate in your email that you would like an exchange, and specify the new item(s) you would like to receive. Our customer support team will confirm if the exchange is possible.

  • Price Difference: If the new item is of a different price than the original, you will either be charged or refunded the difference accordingly.

  • Shipping for Exchanges: We may ship the new item to you after the returned item has been received and processed. Customer will be responsible for shipping costs related to exchanges.

6. Defective or Incorrect Items

  • Reporting Issues: If you receive an item that is defective or incorrect, please notify us within 7 days of receiving your package. Please send clear images of the defective or incorrect item to our customer service team at info@pearlprestigee.com.

  • Return Process: We will provide you with instructions for returning the item, and we will cover the return shipping costs.

  • Resolution: Depending on the situation, we will either send you a replacement item at no additional cost, issue a full refund, or offer a store credit.

7. Damaged Items

  • Shipping Damage: In the event that your order arrives damaged, you must report it within 24 hours of delivery with accompanying photo evidence of damage to both packaging and the product. We will need to file a claim with the shipping carrier, which will be essential in order for us to offer a refund or exchange.

8. Warranty Claims

  • Warranty Period: Please refer to our Warranty section on the product page or our Terms and Conditions for the warranty period associated with your product. Generally, most products carry a warranty of 30 days.

  • Coverage: The warranty covers manufacturing defects in the product, but it does not cover damage due to misuse, accidents, neglect, or normal wear and tear.

  • Process: To make a warranty claim, contact our customer service team with your original order details and photos of the defect. We will assess the claim, and we may require you to return the item for inspection. If the claim is approved, we will repair or replace the item or provide a refund at our discretion.

9. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

PearlPrestigee
130 Timber Heights Dr
Port Ludlow, Washington, United States
Phone: (360) 437-0774
Email: info@pearlprestigee.com
Website: pearlprestigee.com