Refund and Returns Policy
Effective Date: December 7, 2024
At Pearl Prestige, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.
1. Returns
We accept returns for products within 30 days of receipt. The returned product must meet the following criteria:
- It must be unused, unworn, and in the original packaging.
- It must be in the same condition as you received it.
2. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized jewelry.
- Items on final sale or clearance.
3. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets our return conditions. If the return is accepted, we will process a refund to the original payment method within 7-10 business days.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items). Original shipping costs are non-refundable.
5. Exchanges
If you would like to exchange an item, please contact us within 30 days of receiving your order. Exchanges are subject to availability.
6. How to Return an Item
To initiate a return or exchange, please contact us at info@pearlprestigee.com with your order number. We will provide return instructions and the return address.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us:
- Phone number: (360) 437-0774
- Email: info@pearlprestigee.com
- Address: 130 Timber Heights Dr, Port Ludlow, Washington, United States
